Over 20 real estate workflows powered by nearly 250 agents showcased at MRI Ascend to help teams spot overdue payments, automate routine work and answer leasing and maintenance calls around the clock

CLEVELAND, Nov. 3, 2026 /PRNewswire/ — MRI Software, a global leader in real estate solutions and services, has expanded MRI Agora™, its AI-powered real estate platform, with new intelligence, workflow automation and voice capabilities. Showcased at the recent MRI Ascend conference in Las Vegas, the updates help real estate teams identify what needs attention and complete everyday work, from collecting overdue rent to scheduling property tours and responding to maintenance requests.

The updates build on two core capabilities: Agora Intelligence helps teams understand their business and decide what to do next, with Ask Agora answering questions about their data and MRI solutions; Agora Orchestrator automates the work that follows within controls clients set, while Agora Voice handles calls across areas such as leasing and maintenance.

These are the latest advances in MRI’s ongoing expansion of Agora. Going beyond individual tasks, MRI works closely with clients to connect AI agents into automated workflows that address their most important business needs. The company will continue developing and releasing new capabilities and workflows each month, at the fastest pace of innovation in its history.

“Real estate teams are balancing the pressure to fill vacancies, collect rent and keep properties running while delivering the service residents and tenants expect,” said Patrick Ghilani, Chief Executive Officer of MRI Software. “Agora connects the information in their property systems with the work that needs to happen next—from identifying overdue balances to following up on payments, or turning an after-hours leasing call into a booked tour. That gives teams more time for the relationships and decisions that make their properties successful, with control over where AI acts and where their people stay involved.”

Agora Intelligence helps teams see what needs attention and decide what to do next

Agora Intelligence analyzes connected leasing, finance and operations data to identify risks and opportunities, explain what is driving them and recommend next steps.

For example, a property manager can start the day with overdue rent flagged for attention, see the outstanding balances behind it and review recommended collection actions—without assembling reports and comparing accounts by hand. The team can focus its time on resolving payment issues.

Ask Agora also lets users ask questions about their real estate data in everyday language and find guidance on using their MRI solutions.

Agora Orchestrator automates the work that follows

With over 20 real estate workflows powered by nearly 250 AI agents, Agora Orchestrator coordinates tasks across connected processes and systems, including accounts receivable collections, lead-to-lease management and tracking retail tenants’ sales for percentage rent. Clients configure the approvals and controls that determine where staff review is required.

Building on the previous collections workflow example, Agora Orchestrator picks up where Agora Intelligence left off, using account information to draft payment reminders and route them to staff for review or approval where required. Teams spend less time preparing collection messages and more time resolving payment issues.

Agora Voice brings this automation to phone conversations, providing 24/7 support for leasing and maintenance. A prospective renter can call after hours, ask about pricing and availability, and book a tour. Call summaries and follow-up tasks appear in the CRM so the leasing team can continue the conversation. For maintenance, a voice agent can capture a caller’s issue, log it in the facilities management system and trigger a work order.

Continued improvements to the applications clients use every day

MRI also showcased updates to the applications clients use to lease, manage and maintain their properties:

• MRI Engage for Living: Delivers a more connected lead-to-lease experience that helps leasing teams simplify daily work and quickly follow up with prospects.
• MRI Engage Deal Flow powered by VTS: Connects commercial leasing with MRI’s property management and accounting solution, reducing repeated entry of deal information from negotiation to operation.
• MRI Contract Intelligence: Enhances lease extraction and review capabilities, helping teams find information across multiple leases, with confidence scores and an audit trail supporting human review.
• MRI Angus: Simplifies work order messaging, scheduling and dispatching.
• PMX on the Go: Provides a modernized mobile experience that puts property, lease, resident and task information within reach when teams are away from their desks.

Next steps include infusing broader Ask Agora product assistance across MRI’s portfolio, including PMX on the Go, by the end of 2026. More automated workflows will follow, shaped by ongoing work with clients.

For more information about the capabilities showcased at Ascend, including availability for specific MRI solutions, visit mrisoftware.com/contact/.

About MRI Software

MRI Software is a leading provider of real estate solutions and industry data that transform the way communities live, work and play. MRI’s connected, intelligent platform empowers owners, operators, agents and occupiers in commercial and residential property organizations to stay ahead in rapidly changing markets. A trailblazer in the proptech industry for more than 50 years, MRI serves more than six million users across 45,000+ clients in over 170 countries worldwide. Through innovative solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to realize their vision of building thriving communities and stronger businesses. For more information, please visit mrisoftware.com.

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SOURCE MRI Software